Refund policy

REFUND POLICY

Last updated: June 2026

Your satisfaction matters to us. If something isn't right, we'll fix it.

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30-Day Money-Back Guarantee We stand behind our products. If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right — no hassle.

Damaged or Incorrect Items If your item arrives damaged, defective, or not what you ordered, please contact us within 30 days of delivery with your order number and clear photos or a short video of the issue. We'll send a replacement or issue a full refund — whichever you prefer.

How to Start a Return Before sending anything back, please contact us first at pawze.pet@gmail.com. Returns sent without prior contact may not be processed. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refund Processing Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days.

EU / EEA Customers If you are based in the EU or EEA, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason. Please contact us to begin the process. Return shipping costs may apply unless otherwise required by law.

Non-Refundable Items Items that have been used, damaged by the customer, or returned without prior approval may not be eligible for a refund.

Contact We're always happy to help. 📧 pawze.pet@gmail.com